Privacy Policy
We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, and any other information you provide through forms on our website. We may also gather non-personal data such as browser type, IP address, and website usage statistics.
2. How We Use Your Information
We use collected information to:
Respond to inquiries and provide services
Improve website functionality and user experience
Communicate important updates and offers
3. Sharing of Information
We do not sell, trade, or rent your personal information. Information may be shared with trusted third parties who assist in operating our website or conducting our business, as long as they agree to keep it confidential.
4. Data Security
We implement appropriate measures to protect your personal information. However, please be aware that no method of online transmission or storage is completely secure.
5. Cookies
This website may use cookies to enhance your experience. You can adjust your browser settings to decline cookies if preferred, but some website features may not function properly.
6. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.
7. SMS Privacy Policy
When you provide your phone number to Stella’s Cleaning Crew, we collect your name, address, email, and phone number to schedule services, send appointment reminders, order alerts, account notifications, and occasional promotional offers. SMS consent is not shared with third parties or affiliates for marketing purposes. Messages may include appointment reminders, service updates, and special offers; messaging frequency may vary and message/data rates may apply. You can text STOP at any time to opt out or HELP for assistance, or visit https://www.stellascleaningcrew.com. For full details, review our Privacy Policy at https://stellascleaningcrew.com/privacy-policy/.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our website contact form.
Privacy Policy Details: How We Handle Your Information
This privacy policy supplement explains, in plain language, exactly what data we collect through this website and our booking process, why we collect it, and the choices you have. It applies to stellascleaningcrew.com and to information you share when requesting quotes or scheduling service.
Forms and Quote Requests
When you submit a contact or quote form we receive the details you type: name, contact information, address, and your message. We use them solely to respond, quote, and schedule. Form submissions are stored securely within our website and scheduling tools and are never sold, rented, or shared with marketers.
Cookies and Analytics
Like most websites, we use cookies and analytics (including Google tools) to understand which pages help visitors and which need improvement. This data is aggregated and doesn’t identify you personally. You can block cookies in your browser at any time without affecting your ability to call or book with us.
Calls, Texts, and Scheduling
If you share your phone number, we use it for quotes, appointment confirmations, arrival windows, and follow-ups about your service – never for spam. Reply STOP to any text to opt out instantly. Entry instructions, alarm codes, and access notes are restricted to the scheduling team and your assigned crew lead.
Data Retention and Your Rights
We keep client records only as long as needed to serve you and meet legal obligations. You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it – email or call us and we’ll handle it promptly. This privacy policy is reviewed yearly and was last updated in 2026.
Questions About This Privacy Policy
We believe a privacy policy should answer questions, not create them. If anything here is unclear, call (615) 788-0692 or use our contact page – a real local person will explain exactly how your information is used. Learn more about responsible data practices at the FTC privacy and security center.
Third-Party Services We Use
To run the website and business smoothly we rely on a small set of reputable tools: website hosting and security, Google services for analytics and our business profile, a scheduling system for appointments, and payment processors for billing. Each receives only the minimum information needed to do its job, and each maintains its own security and privacy safeguards. We review these vendors periodically and replace any that fall short of our standards.
Children’s Privacy and Sensitive Data
Our website and services are intended for adults. We do not knowingly collect information from children, and we never ask for sensitive personal data – no government IDs, no financial account details beyond payment processing, and nothing unrelated to cleaning your home. If information ever reaches us in error, we delete it.
Security in the Real World
Privacy isn’t just digital. Keys and entry codes are logged, stored securely, and accessible only to your assigned crew lead. Crews never post client homes on social media, never share addresses, and sign confidentiality commitments as part of onboarding. The same discipline that keeps your home spotless keeps your information private.
Changes to This Policy
When we update this privacy policy we change the date on this page, and for significant changes we notify active clients directly. Continued use of the site after an update means you accept the revised terms – but our core promise never changes: your data is yours, we guard it carefully, and we never sell it. Questions? Contact us any time.