Frequently Asked Questions about
Stella’s Cleaning Crew
Yes! Samantha, the owner of our company, is happy to meet with you before booking to discuss your cleaning needs, walk you through our services, and ensure you feel completely comfortable and confident. Just reach out to schedule a convenient time!
Cleaning FAQ: Everything Nashville Homeowners Ask Us
Welcome to our FAQ – the honest answers to the questions we hear every week. If yours isn’t covered in this cleaning FAQ, call (615) 788-0692 and a real local person will answer it directly.
FAQ: Pricing and Quotes
How much does house cleaning cost? It depends on your home’s size, condition, and visit frequency. Quotes are free, fast, and customized – and the price we quote is the price you pay. Recurring schedules earn the lowest per-visit rates.
Are there contracts or hidden fees? Never. No contracts, no fuel surcharges, no surprise add-ons. You can pause or cancel recurring service any time with a quick call.
FAQ: Scheduling and Access
Do I need to be home during the clean? No – most clients leave entry instructions and come home to a finished house. Every cleaner is background-checked and insured.
How soon can you come? Usually within a few days, and same-week slots are often available. Month-end and Friday slots fill fastest.
What if I need to reschedule? Just call or message us – we ask for 24 hours’ notice when possible so another family can use your slot.
FAQ: Supplies, Pets, and Special Requests
Do you bring your own supplies? Yes, professional products and equipment included. Prefer eco-friendly or fragrance-free products? Tell us when booking – no extra charge.
Are pets okay? We love them. Let us know who we’ll meet and how they feel about vacuums, and we’ll plan accordingly.
Can I customize my checklist? Absolutely – prioritize rooms, add inside-oven or inside-fridge cleaning, or skip areas entirely.
FAQ: Quality and Guarantees
What if something gets missed? Tell us within 24 hours and we return to fix it free. That’s our satisfaction guarantee, and it has no fine print.
Will I get the same cleaners each visit? We aim for crew consistency, and most recurring clients see the same friendly faces visit after visit.
Are you insured? Fully insured, and every team member passes a background check before their first shift.
Still Have Questions?
This FAQ covers the basics, but every home is different. Contact us for answers specific to your situation, browse our home cleaning services, or check the American Cleaning Institute for general cleaning guidance. Then call (615) 788-0692 – your free quote is two minutes away.
Before Your First Visit: What to Expect
After you book, we confirm your date and arrival window by message. On cleaning day the crew arrives in uniform, walks the home with you if you’re there (or follows your notes if you’re not), and gets to work room by room. Kitchens and bathrooms get the deepest attention; bedrooms and living areas are dusted, vacuumed, mopped, and tidied; and a crew lead inspects everything before the team leaves.
How long will it take? A typical standard visit runs two to four hours depending on size and condition; first visits and deep cleans run longer. We’ll estimate your time when we quote, so you can plan your day with confidence.
How should I prepare? Just pick up personal items, secure valuables, and let us know about pets or alarm codes. Everything else – supplies, equipment, and elbow grease – is on us.
What payment do you accept? Card, electronic transfer, or check – whatever’s easiest. Payment is due after the clean, never before, because you should see the result first.
Do you clean offices or commercial spaces? Our focus is residential, but we take select small-office and commercial jobs – ask when you call and we’ll let you know honestly whether we’re the right fit.
What about move-out cleans and rental turnovers? Both are specialties. The move in/move out service follows landlord inspection checklists, and the rental turnover service runs on your guest calendar with photo-verified staging.
Is there a referral program? Yes – refer a neighbor who books, and you both earn a discount on your next clean. There’s no limit, and some of our longest-standing clients clean nearly free during the holidays because of it.
What makes Stella’s different from other companies? Local ownership, the same crews visit after visit, documented checklists instead of guesswork, and a guarantee we honor without arguing. The proof is in our reviews – go read what neighbors say before you take our word for anything.
