Frequently Asked Questions about
Stella’s Cleaning Crew
Yes! Samantha, the owner of our company, is happy to meet with you before booking to discuss your cleaning needs, walk you through our services, and ensure you feel completely comfortable and confident. Just reach out to schedule a convenient time!
Our standard home cleaning includes dusting, vacuuming, mopping, kitchen surface cleaning, bathroom sanitizing, and trash removal. We focus on high-touch areas like countertops, sinks, toilets, and floors. If you need special requests, just let us know when you book!
You’re welcome to be home, but it’s not required. Many clients provide entry instructions, and our team will handle the rest. We prioritize your home’s safety and ensure secure entry and lock-up after the cleaning is complete.
Your satisfaction is our top priority! If you’re not completely satisfied with the service, contact us within 24 hours, and we’ll address your concerns.
You can easily reschedule or cancel your appointment by going online, logging into your account, calling our customer service team, or emailing us at least 24 hours in advance to avoid cancellation fees.